Answers to frequently asked questions regarding our web hosting products can be found below. If you require further assistance or advice regarding any of our products, please do not hesitate to contact us.
What Is Web Hosting?
sangwan.com offers domain web hosting and email services. This means that we provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.
Do You Offer Dial Up Internet Access?
No, we specialise in only in web hosting, our resources are completely focused on providing you with the best hosting service possible. You can use any Internet Service Provider you choose to provide you with access to the Internet, most of which are free.
Do You Support Microsoft FrontPage?
Yes, all of our hosting plans fully support Microsoft FrontPage at no extra charge. You can add or remove support for Microsoft FrontPage on your account via your control panel at any time.
How Do I Transfer Files To My Site?
Files can be transferred to the web server using an FTP program (File Transfer Protocol). FTP software is available for download from our online support centre as well as an FTP tutorial. Some web design packages including Microsoft Front Page include utilities for uploading your site and thus additional software will not be required.
Can I Update My Pages As Often As I Want?
You have unlimited access to your site via FTP or FrontPage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. You can change and update your site as often as you want to.
What Is Data Transfer?
Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. All reputable hosting companies must impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service.
The monthly data transfer allowances on our hosting plans are amongst the highest in the industry, as such less that 0.25% of our clients ever exceed them. You can monitor your data transfer in real time via your control panel.
Should you exceed your data transfer, there is no loss of service to your account, you simply pay a small surcharge for each additional megabyte of data transferred. To summarise, exceeding your data transfer allowance is good news as it means you have a very busy and thus profitable web site!
Are There Any Restrictions On The Content Of My Site And Use Of My Account?
Please see our Terms of Service for detailed information on the permitted content for your web site and use of your account.
Can You Deign My Site For Me?
Yes, you can contact us at firstname.lastname@example.org for custom quote to your design requirements.
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If you don't find an answer to your question, please contact our sales office.